How our concerts are organised

Opening of doors

The doors to the concert venue open one hour before the concert. The doors to the concert hall open thirty minutes before the start of the concert.

Accessibility

The main entrance and the parterre level are wheelchair accessible in the halls where our concerts are presented. The balcony level is not.

Bathrooms

Fully accessible bathrooms are available.

Food and drink

No food or drink is allowed at our concerts, both in the lobby and in the concert hall.

Transport and parking

There is limited parking at our venues, we strongly recommend public transport
or  Communauto to save you stress and help the planet!

Cellphones, pads and cameras

No recordings or photos may be made during the concert. The use of mobile phones and tablets is prohibited in concert halls.

Reduced rate tickets

Proof of age or Museum Membership card is required for reduced-rate tickets. They are not cumulative and cannot be combined with any other offers or promotions.

Mask wearing

Masks are no longer required although you may choose to wear one. If you are experiencing symptoms of COVID-19, you are asked not to attend the concert.

Concerts modifications

Performers and programs are subject to change without notice.

Tickets

Please note that several members of the team are working from home. We would be grateful if you could purchase subscriptions online.

  • Online at https://smamontreal.tuxedobillet.com/
  • By phone 514 861-2626 (ext. 1) We invite you to leave a message on our answering machine clearly indicating your request and contact information. We will try to call you back as soon as possible.
  • In person in the lobby of the concert hall, 30 minutes before each concert. It is recommended that you make your reservations as early as possible online.

  • Concert tickets
    Your concert tickets will be sent to you by email free of charge. If you have not received your tickets, please check your spam folder.
    If you request a postal delivery, you will be charged a fee of $5.

Ticket exchange policy

The conditions of exchange have been considerably relaxed to allow postponement of our concerts in case of need (symptoms, concern, etc.): in case of inability to attend the concert, the amount of the ticket can be exchanged for a credit that can be used for the purchase of any other concert presented by the SMAM, for the 2023-2024 season.

This exchange is possible free of charge until 5 p.m. the day before the concert.

In the event of cancellation or postponement of the concert by SMAM, the amount of the ticket can either be exchanged for a credit that can be used for the purchase of any other concert produced by the SMAM, for the 2023-2024 season, or be refunded in full.

To request an exchange, please contact the box office at 514 861-2626 (option 1) or write to billetterie@smamontreal.ca